Returns and Exchanges
We want you to love your shopping experience with Djuni and appreciate that sometimes you may not be entirely satisfied with your purchase. We offer a fuss-free returns policy.
Please be aware that many of our pieces are hundreds of years old and therefore have imperfections, which add to the beauty and character of each piece. Major flaws will be highlighted in the online description, so please ensure that you read this before committing to your purchase. We are always happy to provide further advice or photos if requested.
Returns can be made within 14 calendar days of receiving your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, items that have been resized cannot be returned.
The return postage is at your expense and we recommend using a trackable service to guarantee a refund. We cannot be held accountable for parcels that fail to reach us. If you wish to return an item, please email us and we will send you directions for your return.
We will issue a refund in your original payment method. All delivery costs are non refundable.